How to Excel as a Receptionist

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How to Excel as a Receptionist

Receptionists serve an important role in businesses across practically every industry. They’re often the first point of contact between a business and its customers or clients. They’re also responsible for making sure every aspect of front office operations is running smoothly.

According to the Bureau of Labor Statistics, more than a million people are employed in receptionist positions, and that number is expected to keep growing. While there are plenty of career opportunities to be had for receptionists, it’s also a field that’s becoming more competitive due in a large part to growing career advancement opportunities.

Whether you’re firmly established in your career as a receptionist, or you’re looking to get your foot in the door, it’s important to do everything you can to shine in the position. Here are the ways receptionists can exceed their employer’s expectations.

Maintain Professionalism Always

As a receptionist, you’re constantly visible on the front lines of business operations. You’re often responsible for the first impression someone gets of a business. Because of this, it’s important to maintain an exceptional level of professionalism at all times.

Be respectful when talking to co-workers, customers or clients, and always treat conversations about business matters or customer accounts with the privacy they deserve. Your professional mannerisms will instill trust in everyone who walks through the door.

Limit Personal Banter

This goes along with maintaining professionalism, but it can be easy to let slide – especially during downtimes when you’re in a small space with only people you see every day. People may walk in and out of your area unexpectedly or may even be lurking around the corner. Whether it’s a client or your employer, they’d both rather your efforts were being directed towards your responsibilities.

Master the Art of the Calm Demeanor

Office environments can be hectic. You might be juggling the needs of the staff with an onslaught of phone calls and emails, while attempting to give the client in front of you your undivided attention. Maintaining a calm demeanor at all times is essential to job success.

This often involves fine-tuning your organizational skills or learning how to effectively deal with and diffuse difficult situations.

Keep Skills Up to Date

Strong communication skills are paramount to your responsibilities as a professional receptionist. Still, there are other skills you should always be focused on polishing. For instance, taking the initiative to learn new industry software before it hits your office, or keeping up with the most popular forms of electronic communication to simplify matters for your clients.

Excelling as a Receptionist Begins With Top Notch Personnel!

When you enjoy your job and the place you work, excelling in your career as a receptionist comes easy. We’re here to place you in exactly the position you’re looking for. Contact Top Notch Personnel and let our staffing professionals connect you with the career opportunity you’re looking for.

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